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How can I return and replace a product ?

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A



Defective product
 

A customer could request a return or replacement in 7days frompurchasing (At offline store : receipt required)

Delivery cost is belonged to the seller




 ■Mere change of mind by a customer

        

A customer could request a return or replacement in 7days frompurchasing (At offline store : receipt required)

No damage of package and product can be returnable

Delivery cost is belonged to the seller




Policy of recuperation for a customer (Bag/Wallet/Leather products)

Based on the guide line from ministry of finance and economy of Korea for a customer`s
Recuperation, customer rights are preserved


ㅁTypes of recuperation 


①Binding, Sewing, Discolored accessories or raw materials
Criteria : In 7 days after purchasing with presents receipt, replacement or refund is made in sequence
 
②Mind change of a customer (Design/Color)
Criteria : In 7 days after purchasing with receipt in original condition, replacement or refund is made in
sequence


        
·For replacement and return, presentation of receipt or relative evidence is required.
·Replacement is executed with same price or with the purchasing product
·Customer`s carelessness(e.x : disregard of size or instruction of handle with care) is covered by the customer`s recuperation policy
·Further question, please contact Antenna Shop Co., Ltd (Tel +82-(0)2-562-8319)



■Warning

Leather and fabric is fragile to liquid, heat, contamination.
Proceed leather could be distorted or stained easily.
Hardly rubbing a fabric could cause partial discoloring.

       
ㅁRecommended Cleaning
 
·Genuine/Synthetic Leather
Dry out in shadow after cleaning a contaminated part gently with a dried towel using neutral detergent.
Dry in high temperature could damage a material


·Shade
Shade is fragile to liquid and discoloring may be caused.

Use tender fabrics or brush applying a contaminated spot for cleaning


·Nylon/Poly
Wash with diluted detergent, which does not contain fluorescence,

gently with your hand. Rebuild a shape and dry out in shadow.

Dark color should not be washed with others for avoidance of color bleach


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